Tacoma Bike – Shipping, Returns & Exchanges Policy
At Tacoma Bike, we want you to feel confident in every purchase.
If you need to request a return or exchange, please visit our Order Returns Page or contact customer support with your order details.
Return Eligibility Summary
Returns must be requested within 30 days for a refund or within 60 days for exchange or store credit.
Items must be unused, uninstalled, and in resalable condition with original packaging and accessories.
Bikes, installed components, used drivetrain parts, and opened electronics are not eligible for return.
Key Policy Highlights
Returns must be requested within 30 days of delivery for a refund.
After 30 days and up to 60 days, eligible items may be returned for exchange or store credit.
Items must be unused and in resalable condition with original packaging, tags, manuals, and accessories.
Bikes cannot be returned once shipped or picked up.
Installed or mounted parts cannot be returned.
Order Processing
Orders usually ship within 1–3 business days, unless noted on the product page.
Processing time is separate from shipping time. Orders are not processed on weekends or holidays.
Expedited shipping speeds up carrier transit only, not processing time.
To prevent fraud or order errors, Tacoma Bike may verify certain orders before shipment.
Shipping Information
Free Shipping
Orders over $100 qualify for free economy ground shipping within the contiguous United States (48 states) for standard-size items.
Free shipping does not apply to oversized items or shipments to Alaska, Hawaii, U.S. territories, or international destinations.
Shipping Charges
Orders under $100 have shipping calculated at checkout based on weight, size, and destination.
Some items require additional shipping charges due to packaging or size.
Estimated Shipping Ranges (Reference Only)
Bikes: $129.99–$299
Bike racks & mounting systems: $30–$350
Travel bags & gear bags: $10–$200
Bike accessories & components: $10–$60
Large or bulky gear: $35–$180
These ranges are estimates only and may vary by destination and carrier rates.
Shipping & Delivery
Shipping charges are non-refundable, except for confirmed store errors.
Delivery estimates are not guaranteed and may change due to carrier delays, weather, or other factors.
Shipping Protection
Standard shipping does not include transit insurance.
Optional Shipping Protection covers loss or damage while the package is in transit.
It does not cover theft or loss after delivery confirmation.
For high-value shipments or unsecured locations, signature delivery is recommended.
Delivery Confirmation
Once the carrier marks a package delivered, responsibility transfers to the customer.
Customers should ensure a secure delivery location.
If a package cannot be located, check with household members, neighbors, or the carrier first.
Inspection Upon Delivery
Inspect items as soon as they arrive.
Inspection means checking for shipping damage, missing parts, or incorrect items. Do not install, assemble, activate, or use the item before inspection.
Shipping damage must be reported within 24 hours so a carrier claim can be filed.
Photos of the box, shipping label, packaging, and item may be required.
Keep all packaging until the inspection is complete.
Items that are installed, used, or activated before reporting an issue may be considered accepted.
Returns & Exchanges
Return eligibility depends on item condition, product type, and timing.
Return Timeframes
Within 30 days: refund to original payment method
31–60 days: exchange or store credit
Returns are not accepted after 60 days, unless required by law.
The return window starts on the delivery date shown by the carrier.
General Return Conditions
To be eligible for return, items must meet all of the following conditions:
Items must be unused and in resalable condition.
Original packaging, tags, manuals, and accessories must be included.
Items must not be installed, assembled, mounted, activated, or used.
Items showing wear, installation marks, grease, tool marks, or riding use cannot be returned.
Items returned without required packaging or components may be refused or issued reduced store credit.
Some products have additional restrictions, including bikes, installed components, drivetrain parts, and electronics.
New & Unused Items
Items must be unused and in resalable condition.
This means the item must include original packaging, tags, manuals, and accessories.
Items showing installation, use, wear, or damage cannot be returned.
Items missing packaging or parts may be refused or receive reduced store credit.
Bike Purchases & Components
Bike Returns
Bikes cannot be returned once shipped or picked up.
Bikes that show signs of riding or outdoor use cannot be returned.
Minor marks from shipping or assembly are normal and do not affect warranty coverage.
Shipping damage must be reported within 24 hours of delivery.
Bike Assembly
Most bikes ship partially assembled.
Small adjustments such as brake alignment, derailleur tuning, rotor alignment, or tire pressure may be needed after shipping.
Professional assembly and safety inspection by a qualified bike technician is recommended before riding.
Bike Fit
Customers are responsible for selecting the correct frame size.
Fit preference does not qualify for return once a bike has shipped or been ridden.
Installed Components
Items that have been installed, mounted, or used cannot be returned unless a manufacturing defect is confirmed.
Parts showing tool marks, grease, riding wear, or installation marks cannot be returned.
Drivetrain Components
Chains, cassettes, chainrings, derailleurs, bottom brackets, and brake rotors cannot be returned once installed or ridden.
Please confirm compatibility before installation.
Electronics
Electronics such as Garmin, Coros, Wahoo, Lowrance, Humminbird etc devices must be unopened to be returned.
Once opened, powered on, activated, or paired with an account, they cannot be returned or exchanged.
Defective electronics may be handled through the manufacturer’s warranty service.
Warranty & Defects
Items damaged by misuse, crashes, abuse, or normal wear cannot be returned.
Manufacturing defects must be handled according to the manufacturer’s warranty policy.
Frame & Manufacturer Warranty
Most bike frames and some components are covered by manufacturer warranties, not store return policies.
The store may help submit warranty claims, but the manufacturer decides claim outcomes.
Warranty coverage does not include crash damage, misuse, or normal wear.
Chargebacks & Payment Disputes
Please contact Tacoma Bike before filing a payment dispute.
Orders under payment dispute may not qualify for returns or exchanges until the dispute is resolved.
Fraudulent disputes may result in refused service or future order restrictions.
Final Determination
All returns and exchanges are subject to inspection and approval.
Tacoma Bike may refuse returns or limit return privileges in cases of policy abuse or suspected fraud.
Policy Interpretation
Tacoma Bike reserves the right to interpret or apply this policy at its sole discretion, consistent with applicable laws. This policy does not limit any consumer rights provided under applicable local, state, or federal law.
Proof of Purchase
All returns require proof of purchase, such as:
Store receipt
Online order number
Gift receipt
If proof of purchase cannot be located, we may attempt to locate it using:
Purchaser name
Phone number
Date and approximate time of purchase
Transaction amount
Description of items purchased
Returning Your Purchase
In-Store Returns
Items may be returned at our retail location during store hours.
Mail-In Returns
To return an item by mail, submit your request through our Order Returns Page.
Once approved, you will receive a Return Authorization (RA) and instructions for sending your item.
Customers are responsible for return shipping costs for refunds, unless the return is due to a store error.
Refund Processing
Refunds are issued to the original method of payment, unless store credit is requested or required.
If the original payment method cannot be refunded (for example expired or cancelled cards), a gift card for store credit may be issued.
Refunds to credit or debit cards may take 5–10 business days to appear depending on your financial institution.
