Shipping, Returns & Exchanges Policy

Key Policy Highlights

• Returns: Returns must be shipped back within 30 days of delivery to qualify for a refund, or within 60 days of delivery to qualify for an exchange or store credit. These timeframes apply regardless of when a return request is submitted. Returns not shipped within the applicable timeframe will be considered closed and ineligible for return. Bikes are excluded from these return timeframes and are governed by the Bike Return Restrictions section of this policy.

• Bike Purchases:
  Bikes are final sale and are not eligible for return or exchange once shipped, picked up, assembled, prepared for delivery, or transferred to the customer. Customers are responsible for confirming bike model, size, color, specifications, compatibility, and intended use before completing their purchase.

• Item Condition: Eligible return items must be unused and in resalable condition, including all original packaging, tags attached to the product, manuals, accessories, and components. Opening, activating, installing, mounting, or using certain products may make them ineligible for return as outlined in our Non-Returnable Items section. Returns that do not meet these requirements may be handled according to the Ineligible or Unresolved Returns section.

• Return Exclusions: Certain items are not eligible for return, including bicycles, safety equipment, hygiene-sensitive items (such as underwear, base layers, and other intimate apparel), opened or activated electronics, and products that have been installed, mounted, assembled, or used. These exclusions apply regardless of condition, packaging, or whether tags are still attached.

• Shipping Costs on Returns: For returns that are not the result of an error on our part, a verified product defect, or an approved Shipping Protection claim, the actual outbound shipping cost incurred by us and any applicable return shipping costs will be deducted from the refund, even if the order originally qualified for free shipping.

Order Processing

Orders are typically processed within 1–3 business days, unless otherwise stated on the product page.

Bicycles may require additional preparation, inspection, assembly, and packaging and may take up to 7 business days before shipment.

For the purpose of order processing, business days are Monday through Friday and exclude holidays. While we may process and ship orders on Saturdays, Saturday processing is not guaranteed and does not count as a business day.

Processing time refers to the time required to prepare an order and hand it over to the carrier. Processing time does not include carrier transit time or delivery time.

For fraud prevention, payment verification, and order accuracy, we may review certain orders before shipment. Orders requiring additional verification may be delayed, cancelled, or refunded if verification cannot be completed.

Once an order has entered the fulfillment process, cancellation requests may not be possible.

Shipping Information

Free Shipping

Orders over $100 qualify for free economy ground shipping within the contiguous United States (48 states) for standard-size items.

Free shipping is a promotional shipping benefit provided on completed purchases. If an order is returned for reasons other than an error on our part, a verified product defect, or an approved claim under a purchased Shipping Protection plan, the actual outbound shipping cost incurred by us will be deducted from the refund. Customers are also responsible for applicable return shipping costs.

Free shipping does not apply to bicycles, oversized items, bulky items, specialty items, freight shipments, or shipments requiring additional handling. Free shipping also does not apply to Alaska, Hawaii, U.S. territories, or international destinations.

Shipping Charges

Orders under $100 within the contiguous United States for standard-size items are subject to a flat $9.95 shipping charge.

Orders shipping to Alaska, Hawaii, U.S. territories, or international destinations may incur additional shipping charges based on destination, package size, weight, carrier rates, and applicable surcharges.

Oversized, bulky, freight, bicycle, or specialty items that require additional handling, larger packaging, or special carrier services may have additional shipping charges regardless of order value or destination.

Some products may require adjusted shipping charges due to packaging requirements, size, weight, quantity, oversized dimensions, or carrier limitations.

Estimated Shipping Ranges (Reference Only)

Bicycle Shipping Charges
Bicycle shipping is subject to a flat shipping charge of $199 within the contiguous United States and $299 for Alaska, Hawaii, U.S. territories, and other non-contiguous destinations. Additional charges may apply for special handling, freight requirements, or other circumstances requiring additional carrier services.

Bike racks & mounting systems: $30–$350

Travel bags & gear bags: $10–$200

Bike accessories & components: $10–$60

Large or bulky gear: $35–$180

These ranges are estimates only and may vary based on destination, carrier rates, package dimensions, packaging requirements, surcharges, and other shipping factors.

Additional Shipping Terms

Shipping charges are non-refundable except when the shipment issue is the result of an error on our part.

Delivery estimates are provided for reference only and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, peak shipping periods, or other operational factors outside of our control.

Shipping Carrier & Delivery

Customers may select an available shipping method at checkout. If no shipping method is selected or available, we may choose the carrier and service level based on availability, destination, package requirements, and other shipping considerations.

Once an order has been shipped and transferred to the carrier, delivery timelines are controlled by the carrier. We are not responsible for carrier delays, missed delivery estimates, weather-related delays, or other delays outside of our control.

Expedited shipping services apply to carrier transit time only and do not shorten order processing time. Selecting an expedited shipping method does not guarantee same-day shipment or delivery by a specific date.

For bicycles and other oversized shipments, delivery timelines, carrier options, and shipping requirements may vary based on packaging requirements, destination, carrier limitations, and freight considerations.

Delivery Confirmation & Missing Packages

Packages marked as delivered by the shipping carrier are considered delivered according to the carrier's tracking records.

Customers are responsible for providing an accurate shipping address and ensuring a secure delivery location is available for incoming shipments.

Customers are also responsible for ensuring shipments can be successfully received. If an order is returned to us due to an incorrect address, incomplete address, refused delivery, unsuccessful delivery attempts, failure to retrieve a package, or any other reason attributable to the customer, the customer is responsible for all shipping costs incurred, including original outbound shipping charges and return shipping charges. Any applicable shipping costs will be deducted from refunds or store credits issued for the returned order.

If a package is marked delivered but cannot be located, customers should first check with household members, neighbors, building management (if applicable), and the delivery location. Customers should also contact the shipping carrier for additional delivery details or assistance.

Claims for packages reported missing after carrier delivery confirmation may be denied. We may assist with carrier inquiries when possible, but assistance with a carrier investigation does not guarantee recovery, replacement, refund, or other compensation.

Shipping Protection

Shipping Protection may be available at checkout and provides coverage for eligible loss or damage that occurs during carrier transit only.

Shipping Protection does not cover theft, loss, or damage after delivery confirmation.

Claims may require carrier tracking information, photos, proof of damage, packaging details, or other documentation necessary to evaluate eligibility.

Claims must be submitted and approved through the applicable carrier or Shipping Protection process before a refund, replacement, or other compensation is provided. If a claim is denied due to missing information, carrier findings, failure to meet claim requirements, or circumstances outside the coverage terms, the shipment will not qualify for a refund, replacement, or other compensation.

If Shipping Protection is declined, shipments are not covered for loss or damage during transit. We may assist with carrier inquiries when applicable; however, assistance with a carrier investigation does not guarantee recovery, replacement, refund, or other compensation.

For high-value shipments, bicycles, and other items where available, customers may consider selecting Signature Confirmation to help ensure secure delivery.

Signature Confirmation

Signature Confirmation may be available at checkout. When selected, the carrier will require a signature upon delivery.

If Signature Confirmation is declined, shipments may be delivered without a signature according to carrier procedures, and we are not responsible for packages left unattended after delivery confirmation.

Incorrect Address & Return to Sender (RTS)

Customers are responsible for providing complete and accurate shipping information at checkout.

Packages returned to us due to incorrect or incomplete addresses, failed delivery attempts, refused delivery, unclaimed shipments, or other customer-related reasons are treated as Return to Sender (RTS) shipments.

RTS shipments are not considered returns under our standard return policy. Customers are responsible for all shipping costs incurred, including original outbound shipping charges and return shipping charges. Any refund or store credit issued for an RTS shipment will be reduced by applicable shipping costs.

If a customer requests that an RTS shipment be reshipped, additional shipping charges must be paid before the order can be shipped again.

Returns & Exchanges

Return eligibility depends on item condition, product type, return timing, and whether the item remains in new and resalable condition.

Items must be inspected promptly upon delivery to confirm the correct item was received and to identify any visible damage, missing components, or shipping-related issues.

Products should not be opened, activated, installed, mounted, assembled, or used beyond normal inspection if they fall under a category that is not eligible for return.

Bikes are final sale and are not eligible for return or exchange once shipped, picked up, assembled, prepared for delivery, or transferred to the customer. Manufacturer warranties and defect claims, where applicable, are handled separately according to the applicable warranty process.

Returning Your Purchase

In-Store Returns

Items may be returned to our retail location during store hours, subject to the eligibility requirements, product restrictions, and conditions outlined in this policy.

Mail-In Returns

To return an eligible item by mail, submit a request through our Order Returns Page.

Returns must be shipped back (dropped off with the carrier) within the applicable return window. Submitting a return request, receiving approval, or receiving a Return Authorization (RA) or return label does not extend the return deadline.

👉 Start your return here:

Once your return is approved, you will receive a Return Authorization (RA) and instructions for returning the item.

Customers are responsible for the cost of shipping the item back to us as well as any original outbound shipping costs incurred by us for customer-initiated returns, even if the order originally qualified for free shipping.

These shipping costs do not apply when the return is due to an error on our part, a verified product defect, or an approved Shipping Protection claim.

Refund Processing

Refunds are issued to the original method of payment unless store credit is requested or required.

Refunds are processed after the returned item has been received, inspected, and approved according to this return policy.

If the original payment method cannot be refunded (for example, an expired or cancelled card), store credit will be issued as a gift card.

Refunds to credit or debit cards typically appear within 5–10 business days after processing, depending on the financial institution.

Ineligible or Unresolved Returns

Returned items are inspected upon receipt.

If a returned item is determined to be ineligible for return, including but not limited to items that are used, worn, damaged, missing components, outside the return window, not in resalable condition, or otherwise excluded under this policy, we will contact the customer using the contact information associated with the order.

If an item is returned that was not purchased from us, we will make reasonable efforts to contact the customer and provide instructions for resolving the issue.

Customers are responsible for monitoring the email address associated with their order and ensuring that communications from us can be received. This includes checking spam, junk, promotions, or other filtered folders. We are not responsible for delays caused by missed emails, spam filters, incorrect contact information, full inboxes, or other issues outside of our control.

If we do not receive a response within 60 days of our first attempt to contact the customer, the returned item will be considered abandoned. After this period, we may dispose of, donate, recycle, or otherwise handle the item at our discretion. The customer waives any claim to the returned item, refund, replacement, store credit, or other compensation related to the item after this period.

Return Timeframes

Within 30 days of delivery:
Eligible for refund to the original payment method.

31–60 days from delivery:
Eligible for exchange or store credit only.

After 60 days:
Returns are not accepted.

The return window begins on the carrier-confirmed delivery date, not the purchase date.

Bicycles are excluded from these return timeframes and are governed by the Bike Return Restrictions section of this policy.

Important: Returns must be shipped back (dropped off with the carrier) within the applicable return window. A return request, approval, Return Authorization (RA), or shipping label does not extend the deadline. The item must be physically handed to the carrier within the applicable timeframe to remain eligible.

Customers are responsible for monitoring the email address associated with their order and responding to return-related communications in a timely manner. We are not responsible for delays caused by missed emails, spam filters, incorrect contact information, or other issues outside of our control.

Returns that are not shipped within the applicable timeframe remain ineligible.

All returns remain subject to item eligibility requirements, product restrictions, and conditions outlined in this policy.

Return Condition Requirements

Eligible return items must be unused and in resalable condition.

Resalable condition requires the product to be returned with all original packaging, tags attached to the product (when provided), manuals, accessories, components, and included materials.

The presence of tags, packaging, or accessories alone does not determine return eligibility. Items must also meet the unused and resalable condition requirements outlined in this policy.

Items that show use, washing, installation, assembly, mounting, modification, damage, odor, dirt, wear, or conditions beyond normal inspection are not eligible for return.

Returns missing original packaging, tags, accessories, components, or included materials may be refused or handled according to the Ineligible or Unresolved Returns section.

For bicycles, components, and cycling equipment, items showing riding use, installation marks, grease, tool marks, crash damage, or other signs of use are not eligible for return.

New & Unused Items

Items must remain new and unused, except for normal inspection necessary to confirm the item is the correct product and meets the customer's expectations.

Products showing outdoor use, wear, dirt, odor, washing, installation, assembly, modification, damage, or use beyond normal inspection are considered used and are not eligible for return.

Footwear may be tried on indoors only, on a clean surface, until fit is confirmed. Footwear showing sole wear, dirt, scuffing, trail use, or any signs of outdoor use is considered used and is not eligible for return.

Additional restrictions apply to certain products where opening, activation, installation, mounting, assembly, or use affects return eligibility, including but not limited to bicycles, installed bike components, electronic devices (such as Garmin, Coros, Wahoo, Lowrance, Humminbird, and comparable products), safety equipment, hygiene products, and other restricted categories outlined in this policy.

Non-Returnable Items

The following items are not eligible for return or exchange once they meet the conditions outlined below. These restrictions apply regardless of whether the customer requests a refund, exchange, replacement, or store credit.

Return eligibility is determined by product category, condition, use, installation, activation, and resale requirements.

Bicycles

Bicycles are final sale and are not eligible for return or exchange once shipped, picked up, prepared for delivery, assembled, or transferred to the customer. Final sale status does not affect eligibility for review of shipping damage, manufacturer defects, or warranty-related issues.

Customers are responsible for selecting the correct bicycle model, frame size, specifications, and intended use before purchase. Fit preference, changes in preference, or incorrect size selection do not qualify for return once a bicycle has entered the fulfillment process.

Bicycles showing signs of riding, outdoor use, installation beyond normal assembly, modification, damage, or wear are not eligible for return.

Minor marks from shipping, packaging, or normal assembly adjustments do not qualify as defects and do not affect applicable manufacturer warranty coverage.

Shipping damage must be reported within 24 hours of delivery with supporting photos of the packaging, shipping materials, and affected area.

Manufacturer defects and warranty-related concerns are handled separately under the applicable manufacturer warranty process.

Bike Assembly & Setup

Most bicycles require final assembly, adjustment, and safety inspection before riding.

Small adjustments such as brake alignment, derailleur tuning, rotor alignment, torque checks, and tire pressure adjustments may be required after shipping.

Professional assembly and safety inspection by a qualified bicycle technician is recommended before riding.

Assembly, installation, or adjustments performed after delivery do not create return eligibility.

Installed Components & Bike Parts

Items that have been installed, mounted, assembled, modified, or used cannot be returned unless a verified manufacturing defect is confirmed.

Parts showing tool marks, grease, installation marks, riding wear, crash damage, or other signs of use are not eligible for return.

Customers are responsible for confirming compatibility before installation.

Drivetrain Components

Chains, cassettes, chainrings, derailleurs, bottom brackets, brake rotors, and similar drivetrain or wear components cannot be returned once installed or ridden.

Electronics and Wearable Devices

Electronics and wearable devices are eligible for return only if they remain in new, unused condition with all original packaging, inserts, accessories, and components intact and in the original condition and configuration.

Inspection is limited to verifying the external packaging and included contents. The product itself must remain unopened, unused, inactivated, unregistered, and in original condition.

Items that have been opened, removed from packaging, activated, registered, paired, configured, installed, used, or returned with damaged, incomplete, or altered packaging are not eligible for return or exchange.

This includes Garmin, Coros, Wahoo, Lowrance, Humminbird, Shokz, and similar devices.

Safety-Critical Equipment

Certain climbing, mountaineering, rescue, and safety equipment is not eligible for return or exchange once shipped, regardless of condition.

This includes, but is not limited to:

• Harnesses 

• Helmets 

• Climbing ropes 

• Carabiners, quickdraws, and climbing hardware 

• Protection equipment including cams, nuts, and similar protective devices 

• Slings, runners, personal anchor systems, and similar safety equipment 

• Belay, rappel, and other life-safety devices 

• Avalanche equipment including beacons/transceivers, airbags, probes, and shovels

Due to safety, liability, and product integrity considerations, these items cannot be returned, exchanged, resold, or redistributed after leaving our facility.

Other climbing and mountaineering equipment, including ice axes and crampons, may be eligible for return or exchange only if they remain completely unused, in new condition, with original tags attached, original packaging, and all included components.

Hygiene and Personal-Use Items

Items intended for personal use or worn against the body are not eligible for return or exchange once worn, used, washed, or tried directly against the body.

To be eligible for return, these items must remain completely unworn, unwashed, free from odors (including perfume, fragrance, smoke, detergent, body odor, or other scents), and in original condition with tags attached and all original packaging included.

Additional Restrictions

Modified, customized, altered, installed, or assembled items are not eligible for return or exchange unless otherwise approved under this policy.

Products showing signs of use, wear, damage, odor, washing, installation, or alteration are not eligible for return or exchange.

This list is not exhaustive. Additional products may be restricted based on safety, hygiene, manufacturer requirements, installation, or resale limitations.

If a non-returnable or non-exchangeable item is shipped back to us, we are not required to accept the return or provide a refund, exchange, or store credit. Any shipping costs associated with returning the item remain the customer's responsibility.

Items reported as defective after use, installation, activation, assembly, or modification may be subject to manufacturer warranty service or repair processes rather than a store return or exchange.

Exchanges

Exchanges are offered as a courtesy and are subject to product availability at the time the returned item is received, inspected, and approved. Requesting an exchange does not reserve inventory or guarantee that the requested replacement item will be available.

Exchange requests must be submitted and the item must be shipped back within the applicable return timeframe. Requesting an exchange, receiving approval, or receiving a Return Authorization (RA) does not extend the return deadline.

If the requested replacement item is unavailable for any reason, including inventory availability, discontinuation, or backorder, the request will be processed as a standard return under this policy. All applicable return eligibility requirements, return timeframes, shipping cost deductions, and refund or store credit provisions will apply as follows:

• Within 30 days of delivery: Eligible for refund to the original payment method. 

• 31–60 days from delivery: Eligible for store credit only. 

Customers are responsible for shipping costs associated with customer-initiated exchanges unless the exchange is due to an error on our part, a verified product defect, or an approved Shipping Protection claim.

As a one-time courtesy, we may provide prepaid return shipping or waive applicable exchange shipping costs at our discretion. Courtesy shipping accommodations do not create an ongoing obligation and do not apply to additional exchanges or repeated return requests.

Exchange eligibility remains subject to all product restrictions, including non-returnable items, product condition requirements, and other limitations outlined in this policy.

Exchange Limitation
Eligible purchases may be exchanged or returned for store credit one time only within the applicable return window. Merchandise received through an exchange, or purchased using store credit issued from a prior return or exchange, is considered final sale and is not eligible for any additional return, exchange, or store credit unless required by applicable law or due to our error, a verified manufacturing defect, or an approved Shipping Protection claim.

Refunds

Refunds are issued to the original payment method unless store credit is requested or required.

For eligible customer-initiated returns that are not due to an error on our part, a verified product defect, or an approved Shipping Protection claim:

• Any original outbound shipping cost incurred by us will be deducted from the refund amount, even if the order originally qualified for free shipping. 

• Customers are responsible for return shipping costs. 

• If a prepaid return shipping label is requested, the cost of the return label will be deducted from the refund amount. 

If the total applicable shipping costs exceed the refundable merchandise value, we may require payment of the shipping difference before providing a prepaid return label. The returned item will still be subject to inspection and approval according to this policy before any refund is issued.

Customers may alternatively arrange and pay for return shipping directly using a carrier of their choice after receiving return authorization instructions.

Shipping deductions do not apply when the return is due to an error on our part, a verified product defect, or an approved Shipping Protection claim.

Refunds are processed after the returned item has been received, inspected, and approved.

Refunds may take 5–10 business days to appear after processing, depending on the financial institution.

Order Cancellations

Cancellation requests must be submitted as soon as possible and are not guaranteed until confirmed by the store.

Orders may be cancelled only if the request is received and processed before the order has entered the fulfillment or shipping process.

Once an order has been processed, picked, packed, assembled, prepared for shipment, or shipped, cancellation may no longer be possible, even if the customer submitted a cancellation request before receiving shipping confirmation.

For bicycles and other products requiring preparation, assembly, inspection, or special handling, cancellation may not be possible once preparation or fulfillment activities have started.

If we are unable to cancel an order before it enters the fulfillment or shipping process, the order will proceed as originally placed.

Any refused delivery, declined package, or returned shipment will be treated as a standard customer-initiated return and will be subject to all applicable return requirements, including responsibility for return shipping costs and any original outbound shipping costs incurred.

Gift Returns

Gift returns require proof of purchase, such as an order number, gift receipt, or other purchase details that allow us to verify the transaction.

Gift returns are subject to the same return eligibility requirements, return timeframes, product restrictions, item condition requirements, and shipping deductions outlined in this policy.

If the original payment method cannot be refunded, store credit will be issued as a gift card.

If proof of purchase is unavailable, we may attempt to locate the transaction using available purchase information; however, we cannot guarantee that a return can be processed without sufficient proof of purchase.

In-Store Transactions

In-store returns and exchanges may be available at our retail locations and are subject to the same eligibility requirements, return timeframes, product restrictions, and conditions outlined in this policy.

Used gear buy-backs, trade-ins, or similar programs, where available, are separate transactions and are evaluated independently based on product condition, market value, and store discretion.

Warranty & Manufacturer Claims

Warranty claims are not eligible for coverage for items showing misuse, abuse, accidents, crashes, improper care, modification, damage caused after purchase, or normal wear and tear.

Products that develop issues after use, installation, assembly, activation, modification, or field exposure may be eligible for evaluation under the applicable manufacturer warranty process rather than a store return or exchange.

Manufacturing defects must be reported within the applicable manufacturer's warranty period and are subject to the manufacturer's warranty terms, conditions, and approval process.

The store may assist with submitting warranty claims or communicating with the manufacturer when appropriate; however, warranty decisions, repairs, replacements, credits, or approvals are ultimately determined by the manufacturer.

For bicycles, frames, components, and cycling equipment, warranty coverage is provided by the applicable manufacturer and does not include crash damage, misuse, improper installation, normal wear, or damage resulting from riding conditions outside the manufacturer's warranty terms.

A manufacturer's warranty claim, carrier claim, or product evaluation does not guarantee a refund, replacement, or other compensation unless approved through the applicable process.

Inspection & Reporting

Customers should inspect their order promptly upon delivery for visible shipping damage, missing included components, or incorrect items. Any issues should be reported promptly and before the product is worn, used, installed, mounted, assembled, activated, modified, or otherwise operated beyond normal inspection.

Inspection includes checking the external packaging and shipment contents to confirm the correct item was received and to identify visible damage, missing included components, or incorrect items. Inspection does not include wearing, using, installing, mounting, assembling, activating, modifying, or otherwise operating the product. Certain categories, including bicycles, electronics, safety equipment, hygiene products, and other restricted items, may have additional inspection limitations as outlined in this policy.

For bicycles, customers should inspect the shipment before assembly or riding to confirm the correct bicycle model, size, included components, and visible condition. Assembly, riding, installation of accessories, modifications, or use of the bicycle may affect return eligibility, warranty evaluation, or claim resolution.

Products that are damaged, defective, incomplete, or missing components may be handled through the applicable review, replacement, warranty, or claim process depending on the product category and circumstances.

Visible shipping damage, missing items, or incorrect items must be reported within 24 hours of delivery. Customers may be required to provide photos of the shipping box, packaging materials, shipping label, and affected items to support a carrier or Shipping Protection claim. Original packaging and packing materials must be retained until the claim or review process is complete. Carrier or Shipping Protection claims may be denied if packaging is discarded.

Reporting damage, missing items, or delivery issues does not automatically qualify an order for a refund, replacement, exchange, warranty assistance, or other compensation. Resolution will depend on the outcome of the applicable review, carrier claim, Shipping Protection claim, warranty process, and supporting documentation. Customers must allow reasonable time for the applicable claim or review process to be completed before a final resolution is provided.

Failure to report visible damage, missing items, or incorrect items within the required timeframe may affect eligibility for a refund, replacement, exchange, warranty assistance, or claim resolution.

Final Determination

All returns, exchanges, store credit requests, refunds, replacements, and claims are subject to eligibility review, inspection, and final approval.

The store reserves the right to refuse returns, deny exchanges, limit return privileges, or restrict future return requests in cases involving policy abuse, excessive return activity, suspected fraud, inaccurate information, or violations of this policy.

Additional verification, documentation, or review may be required before approving refunds, replacements, exchanges, or claims.

Final decisions regarding eligibility, product condition, and resolution will be made based on this policy and the information available at the time of review.

Chargebacks & Payment Disputes

Customers are encouraged to contact the store directly to resolve order issues before initiating a chargeback or payment dispute, as many issues can be resolved more quickly through direct communication.

If a chargeback or payment dispute is initiated with a payment provider, any pending return, refund, exchange, replacement, warranty review, or claim process may be paused until the dispute is resolved.

The store reserves the right to provide order records, communication history, tracking information, claim documentation, and other relevant information to the payment provider during the dispute process.

Abuse of the chargeback process, including knowingly submitting inaccurate information or repeatedly initiating disputes after resolution has been provided, may result in restrictions on future purchases or services.

Policy Interpretation

The store reserves the right to interpret, apply, and update this policy as needed, consistent with applicable laws.

This policy does not limit any rights provided to consumers under applicable local, state, or federal laws.

Return, exchange, refund, warranty, and claim decisions will be made based on the terms of this policy and the information available at the time of review.

Proof of Purchase

All returns, exchanges, refunds, and store credit requests require proof of purchase, such as:

• Store receipt 

• Online order number 

• Gift receipt 

Proof of purchase is required to verify the transaction, purchase details, eligibility, and applicable return timeframe.

Returns or exchanges without valid proof of purchase may be declined.

How to Initiate a Return

To initiate an eligible return or exchange, customers may:

• Reply to their order confirmation email 

• Contact customer service with their order number and details

• Submit a return request through our Order Returns Page

• Return eligible items in person at our retail location during store hours 

Please include the order number and details about the item you would like to return or exchange.

Once a return request is reviewed and approved, you will receive a Return Authorization (RA) and instructions for returning the item.

Customers are responsible for reviewing this return policy before submitting a request. Return eligibility, shipping costs, product restrictions, and other requirements are determined according to the terms outlined in this policy.