Assistant Bike Shop Manager
About Us
We are South Sound’s premier source for all things Giant, Liv, Norco, BMC, Cervélo, Pivot, Moots, Shimano, SRAM, Campagnolo, and Assos. Look for our iconic, centrally-located storefront in the heart of bustling 6th Avenue, Tacoma. We strive to serve our entire community with the most technical experience, skill, and passion for cycling that the city has to offer. Our philosophy is simple: More butts on bikes. It doesn’t matter if you are a first-time or seasoned rider, we take great pride in helping you find the right bike to meet your needs and goals as a cyclist.
About You
The Assistant Manager will be responsible for helping the Store Manager with managing overall retail operations, supervising sales associates, assisting with buying and inventory curation, addressing customer questions and concerns, helping implement new workflows and procedures as directed by Store Manager, and helping with recruiting, scheduling, and employee concerns. An ideal candidate will have retail sales and/or buying experience, and team leadership skills.
We hope you’ll have a passion and love for bicycles, as well as a knowledge of cycling gear, brands, culture, and community. Knowledge of other outdoor gear and the outdoor industry is also a plus! You should be a comfortable team leader who feels confident creating a respectful and inclusive team environment.
Finally, you should be someone who will help us maintain a customer base of loyal, like-minded cycling enthusiasts who see our shop as a resource for top-tier gear and friendly, knowledgeable, honest advice
About Role
We are looking for a Assistant Manager to help lead our team of Sales Associates & Repair Techs at Tacoma Bike. The Assistant Store Manager will be responsible for helping the Store Manager implement staffing, training, inventory control, sales, and customer relations. This role requires excellent communication and leadership skills, a high level of product knowledge, the ability to demonstrate excellent salesmanship, and working well with our buyers, management, and offshore teams.
Skills & Qualifications
- Minimum 2+ years working in a sales-focused environment
- Experience leading, motivating, and supporting small teams
- A general understanding of all aspects of retail operations, such as merchandise, design, and promotions
- Experience working with Lightspeed (preferred but not mandatory) or other Point of Sale system
- Experience with inventory management, receiving POs and Inventory Counts using Lightspeed or similar software
- Proficiency in interpreting and using financial metrics to drive performance
- Effective verbal and written communication skills
- Strong organizational skills and attention to detail
- Knowledge of bike brands, gear, customer preferences, and industry trends
- Preferred knowledge of ski equipment and gear
- Willingness to engage customers and team in a friendly, community-oriented manner
- Excellent problem-solving skills
- Ability to manage multiple priorities and multitask
Responsibilities
- Help manage overall workflow of retail operation while recommending and developing improvements to increase efficiency and accomplish goals
- Help manage overall workflow of retail operation while recommending and developing improvements to increase efficiency and accomplish goals
- Supervise Sales Associate and Repair Tech staff and provide support to employees as needed
- Provide additional support for customers and develop customer relations
- Schedule and coordinate meetings with staff, conduct employee performance reviews, and assist with hiring and recruiting
- Assist with email and phone correspondence
- Support ongoing learning and development of team members
- Troubleshoot and assist with POS and technical systems
- Work with Manager and Management team on the creation of annual store business plan and calendar
- Conduct inventory checks, work with Management to plan and manage inventory levels
- Maintain and develop product displays
- Train staff and delegate tasks to retain a safe and efficient workplace and exceptional customer service
- Sell retail goods and ski & bike services to customers, handle customer complaints, and resolve conflict
- Ensure all operational tasks required daily are delegated and complete
- Plan and collaborate on local marketing effort
- Actively seek out ways to improve operational, marketing, and management processes
This is a predominantly Tuesday to Saturday hourly position, managing a 5-day per week operation. Pay is dependent on experience.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time as necessitated by business demands. Roles and responsibilities may evolve over the years reflecting the growth and maturity of the company.
To be considered for this position please send your resume and a cover letter detailing your experience with retail management responsibilities and why you want to work in the cycling and outdoor industry to sales@tacomabike.com. Please put * your name* Application for Assistant Shop Manager in the subject line of the email with your resume and cover letter attached
